process design + Web apps


Involvement:

Research

Client Needs Development

Creative Direction

Project Management

UI Design / Wireframing

Usability Testing

 

This  manufacturing client with 150 employees had outgrown their processes and software. My team was brought in to assess the pain points and build a strategy to drastically improve communications, reduce errors, and tackle inefficiencies. 

In this multi-year project, my team and I first mapped their current processes through interviews with 40+ staff members. This deep dive gave us the knowledge to build the best strategies to map out the phases to execution of the re-vamped order intake, project management and manufacturing systems. 

I led the design effort to complete enterprise management system to work for dozens of different job roles through the entire process from order intake, manufacturing, logistics, and shipping.